Keith Instone on User Experience
I am doing another talk about UX with change managers. After doing an interactive session with ACMP Ohio, I was asked to do something shorter (and better?) for ACMP Philadelphia. It just so happens to be taking place on World Usability Day, November 11th. Description: Our change management projects have always focused on people, but …
As part of the Stratascale Horizon Report on User Observability, I tried to explain how user insights is an organizational capability that helps digital system engineers, designers, and management understand experiences that customers and employees are having. With shared understanding of system performance, users’ experiences, and business transactions, organizations can increase their digital agility, helping them survive in …
Today (September 24, 2021) is the first-ever Ohio Tech Day. When I heard about the plans earlier this year, I was hoping we as a community could contribute something about user experience. With the help of colleagues at IxDA Cincinnati, UXPA Cleveland, we got a session started. UX Akron and IxDA Columbus quickly jumped on …
You know you are getting old when people want to talk with you because you are old. In this case, I guess I am “post Senior”: been doing UX so long there is no place for me in the normal career ladder. Fine with me! I will be on the How2Product podcast next week. It …
I am doing a presentation with the Ohio ACMP (Change Management) chapter on April 20th. Intersection of UX and OCM User Experience and Change Management: Marriage made in Heaven, or just Friends? Learn how the UX profession overlaps and interacts with OCM professionals and discuss how the two disciplines can effectively collaborate and succeed on …
As part of the Michigan UXPA team, I led the writing of a memorial for Josie Scott. (I think I did better than the one for Randy Pausch.) I think it is important to remember the people who helped form the community. Josie definitely was a positive force in Michigan and the global user experience …
I am honored to be the first guest on Darren Hood’s The World of UX podcast (part of CX of M Radio). If you are not familiar with The World of UX podcast, Darren is an outspoken advocate for the UX discipline, practice and profession. I have known him for many years though our Detroit-area …
I just wrapped up the recording of my presentation for the CXM Best Practices Symposium. With a Michigan audience, I am Using the Red Wings to Explore Relationships between User and Customer Experience. On October 29th, attendees will watch my 30 minute recording and then we will have 15 minutes of Q&A. After some introductory …
I am doing another edition of my UX Spins presentation, this time focused on Cleveland and Northeast Ohio, for UXPA Cleveland, October 6. It will be similar to the UX Australia version, with a few tweaks, and localizations for Cleveland. For example, the Field of Study slide is a sample of academic programs for nearby …
On Friday, September 18th (11am EDT), I am doing a (remote) presentation about user experience and innovation for the University of Toledo “Rocket Innovators” series. This is a follow-up to a “fireside chat” I had with Jordan Valdiviez a few weeks ago. The title is “Define, Design & Deliver Experiences that Users Love” with a …