Keith Instone on User Experience
I am honored to be the first guest on Darren Hood’s The World of UX podcast (part of CX of M Radio). If you are not familiar with The World of UX podcast, Darren is an outspoken advocate for the UX discipline, practice and profession. I have known him for many years though our Detroit-area …
I just wrapped up the recording of my presentation for the CXM Best Practices Symposium. With a Michigan audience, I am Using the Red Wings to Explore Relationships between User and Customer Experience. On October 29th, attendees will watch my 30 minute recording and then we will have 15 minutes of Q&A. After some introductory …
I am doing another edition of my UX Spins presentation, this time focused on Cleveland and Northeast Ohio, for UXPA Cleveland, October 6. It will be similar to the UX Australia version, with a few tweaks, and localizations for Cleveland. For example, the Field of Study slide is a sample of academic programs for nearby …
On Friday, September 18th (11am EDT), I am doing a (remote) presentation about user experience and innovation for the University of Toledo “Rocket Innovators” series. This is a follow-up to a “fireside chat” I had with Jordan Valdiviez a few weeks ago. The title is “Define, Design & Deliver Experiences that Users Love” with a …
UX Australia is this week. It is a UX conference from my bucket list. The goal was to attend/speak AND spend a month or so there for work and vacation. Remote participation will have to do for this year. The timing is actually perfect: 7pm to midnight Monday – Thursday for me (morning Tuesday – …
I added a UX Spins talk for the Toronto CHI group (on July 20th) to my calendar. After experimenting with an online version for IxDA Cincinnati, I wanted another chance to “practice” before UX Australia (where people are actually paying to listen to me, yikes). Plus TorCHI will be a good crowd, more experienced attendees/advanced …
“Keith Instone joins the show to discuss the nuances between different types of users organizations need to engage with and about the differences between UX and CX. We talk about how the pandemic has changed the way we work and the implications for the upcoming new normal.“ I had a great conversation with Tom DeWitt …
When I heard about 24 Hours of UX, local events strung together in the middle of June for a virtual conference, I signed up to help out. It was in the same “crazy idea” spirit of the UXnet local ambassadors network (focusing on local groups that span disciplines) and the first World Usability Day (which …
I wrote an article for the Customer Experience professional association of Michigan’s blog. Users as Customers and Other RelationshipsWhat is the relationship between User Experience (UX) and Customer Experience (CX) in your organization? It depends. I think looking at the relationships between your organization and the people who are interacting with it will help you …
This article was originally posted as part of the CX of M blogosphere on April 1, 2020. Local copy added here in August 2023 because the article is no longer online at cxofm.org. What is the relationship between User Experience (UX) and Customer Experience (CX)? It depends. You can try to explain the relationship between …