Keith Instone on User Experience
I am doing another edition of my UX Spins presentation, this time focused on Cleveland and Northeast Ohio, for UXPA Cleveland, October 6. It will be similar to the UX Australia version, with a few tweaks, and localizations for Cleveland. For example, the Field of Study slide is a sample of academic programs for nearby …
On Friday, September 18th (11am EDT), I am doing a (remote) presentation about user experience and innovation for the University of Toledo “Rocket Innovators” series. This is a follow-up to a “fireside chat” I had with Jordan Valdiviez a few weeks ago. The title is “Define, Design & Deliver Experiences that Users Love” with a …
UX Australia is this week. It is a UX conference from my bucket list. The goal was to attend/speak AND spend a month or so there for work and vacation. Remote participation will have to do for this year. The timing is actually perfect: 7pm to midnight Monday – Thursday for me (morning Tuesday – …
I added a UX Spins talk for the Toronto CHI group (on July 20th) to my calendar. After experimenting with an online version for IxDA Cincinnati, I wanted another chance to “practice” before UX Australia (where people are actually paying to listen to me, yikes). Plus TorCHI will be a good crowd, more experienced attendees/advanced …
“Keith Instone joins the show to discuss the nuances between different types of users organizations need to engage with and about the differences between UX and CX. We talk about how the pandemic has changed the way we work and the implications for the upcoming new normal.“ I had a great conversation with Tom DeWitt …
When I heard about 24 Hours of UX, local events strung together in the middle of June for a virtual conference, I signed up to help out. It was in the same “crazy idea” spirit of the UXnet local ambassadors network (focusing on local groups that span disciplines) and the first World Usability Day (which …
I wrote an article for the Customer Experience professional association of Michigan’s blog. Users as Customers and Other RelationshipsWhat is the relationship between User Experience (UX) and Customer Experience (CX) in your organization? It depends. I think looking at the relationships between your organization and the people who are interacting with it will help you …
This article was originally posted as part of the CX of M blogosphere on April 1, 2020. Local copy added here in August 2023 because the article is no longer online at cxofm.org. What is the relationship between User Experience (UX) and Customer Experience (CX)? It depends. You can try to explain the relationship between …
My “op-ed” article User Experience for Economic Success and Social Impact was published in the OhioX Idea Hub yesterday (March 4, 2020). As I said when OhioX launched in December, I like the vision of Ohio being a leader in technology and innovation, and I think our state needs to be a leader in user …
I am putting the finishing touches on my User Experience Spins presentation for CodeMash (this Thursday). I’ve been looking for an example discussion within a UX community that shows the many interpretations of the term “user experience”, the types of debates that break out as a result, and the underlying issues and challenges which then …