Keith Instone on User Experience
This article was originally posted as part of the CX of M blogosphere on April 1, 2020. Local copy added here in August 2023 because the article is no longer online at cxofm.org. What is the relationship between User Experience (UX) and Customer Experience (CX)? It depends. You can try to explain the relationship between …
My “op-ed” article User Experience for Economic Success and Social Impact was published in the OhioX Idea Hub yesterday (March 4, 2020). As I said when OhioX launched in December, I like the vision of Ohio being a leader in technology and innovation, and I think our state needs to be a leader in user …
I am putting the finishing touches on my User Experience Spins presentation for CodeMash (this Thursday). I’ve been looking for an example discussion within a UX community that shows the many interpretations of the term “user experience”, the types of debates that break out as a result, and the underlying issues and challenges which then …
I am doing a version of my UX Spins talk on 1/9 at CodeMash, the top conference for software developers in the Midwest (which also happens to be at a waterpark in the middle of winter). I will also helping staff the Ohio IT Association sponsor table. I am taking a break from volunteering this …
OhioX launched this morning (December 9th, 2019). I knew it was coming. I like the OhioX mission, vision, values, goals, etc. Check out ohiox.org before proceeding. “We envision Ohio as a world leader in technology and innovation which creates a vibrant economy and opportunities for all.” I believe Ohio needs to be a world leader …
I am excited to be a part of TechTown Detroit’s Professional Services Network and available for (free) consultations as part of their Ask an Expert program. I’ve been doing formal and informal consulting with startups for years. The first conversation is usually about user interface design for an app or website they are building. Then …
I am working on a new discussion-oriented presentation, Twelve Spins on User Experience, which will try to explain some of the different things the term “user experience” has meant over the years and how people are using it today, often in confusing ways. If you go looking on Twitter, you will find lots of rants …
I discovered an interesting paper on dark patterns this morning: Shining a Light on Dark Patterns. By a former law school student (now an attorney) & a professor, about how companies are tricking online users, especially in e-commerce settings. They used HCI research and UX practitioner writings to come up with their own framework of …
(Figure above: a word cloud of the text of Niharika’s article, in the shape of an X.) Niharika Hariharan, Associate Partner of Design at McKinsey & Company, published an article titled “Why we need to rethink our design disciplines” last week. (The original title was apparently “Siloed design disciplines – less effective problem solving” but …
I am ready to exhibit at Drinks x Design in Detroit tonight. If you are reading this as a result of visiting the table, thanks for stopping by!! If you want to talk more about your organization’s user experience talent, send me an email so we can set up a time to discuss how to …