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Keith Instone: Organizations that define, design, and deliver the best user experiences create the most successful technology innovations.

OhioX Idea Hub: User Experience

My “op-ed” article User Experience for Economic Success and Social Impact was published in the OhioX Idea Hub yesterday (March 4, 2020). As I said when OhioX launched in December, I like the vision of Ohio being a leader in technology and innovation, and I think our state needs to be a leader in user …

Slide from CodeMash presentation

Example UX Discussion

I am putting the finishing touches on my User Experience Spins presentation for CodeMash (this Thursday). I’ve been looking for an example discussion within a UX community that shows the many interpretations of the term “user experience”, the types of debates that break out as a result, and the underlying issues and challenges which then …

CodeMash 2020

I am doing a version of my UX Spins talk on 1/9 at CodeMash, the top conference for software developers in the Midwest (which also happens to be at a waterpark in the middle of winter). I will also helping staff the Ohio IT Association sponsor table. I am taking a break from volunteering this …

Ohio(U)X?

OhioX launched this morning (December 9th, 2019). I knew it was coming. I like the OhioX mission, vision, values, goals, etc. Check out ohiox.org before proceeding. “We envision Ohio as a world leader in technology and innovation which creates a vibrant economy and opportunities for all.” I believe Ohio needs to be a world leader …

Screen shot of Ask an Expert page

TechTown Detroit: Ask an Expert

I am excited to be a part of TechTown Detroit’s Professional Services Network and available for (free) consultations as part of their Ask an Expert program. I’ve been doing formal and informal consulting with startups for years. The first conversation is usually about user interface design for an app or website they are building. Then …

Spinner with 12 UX concepts

Twelve Spins on UX

I am working on a new discussion-oriented presentation, Twelve Spins on User Experience, which will try to explain some of the different things the term “user experience” has meant over the years and how people are using it today, often in confusing ways. If you go looking on Twitter, you will find lots of rants …

Article table of contents and screen image

Dark UI patterns research & regulatory implications

I discovered an interesting paper on dark patterns this morning: Shining a Light on Dark Patterns. By a former law school student (now an attorney) & a professor, about how companies are tricking online users, especially in e-commerce settings. They used HCI research and UX practitioner writings to come up with their own framework of …

Word Cloud

Thinking about rethinking

(Figure above: a word cloud of the text of Niharika’s article, in the shape of an X.) Niharika Hariharan, Associate Partner of Design at McKinsey & Company, published an article titled “Why we need to rethink our design disciplines” last week. (The original title was apparently “Siloed design disciplines – less effective problem solving” but …

Exhibit materials

Ready for DxD tonight

I am ready to exhibit at Drinks x Design in Detroit tonight. If you are reading this as a result of visiting the table, thanks for stopping by!! If you want to talk more about your organization’s user experience talent, send me an email so we can set up a time to discuss how to …

Drinks x Design, July 11

Dexterity User Experience will be participating in Design Core Detroit‘s July 11 instance of Drinks x Design, their monthly social gathering of designers. In July, the focus is on User Experience. I will be there to pitch my UX services to people from companies, startups, design agencies, educational institutions, and more. At events list this, …