I am doing another talk about UX with change managers. After doing an interactive session with ACMP Ohio, I was asked to do something shorter (and better?) for ACMP Philadelphia. It just so happens to be taking place on World Usability Day, November 11th.
Description: Our change management projects have always focused on people, but digital transformation today sometimes seems like technology is where it’s at. To counter, many are now refocusing and doubling down on efforts to improve the user experience, leveraging UI/UX, usability, design, and other techniques. Keith will share his user experience work from four different perspectives, and how change management relates to each.
Instead of taking a “UX Spins” approach, I am using eating, cooking, restaurants, and culinary arts as a way to frame it. Download the slides (PDF).
Common point of reference
- Everybody eats. People have eating experiences.
- Cooking skills can be learned. Cooking is part art and part science.
- Managing food industry organizations is big business. It depends on business models, culture, and more.
- There are many paths to being a culinary professional. You can learn on the job, study on your own, or get a degree.
User Experience view
- Everybody uses technology. People have user experiences.
- User-centered design skills can be learned. Defining, designing and delivering good experiences is part art and part science.
- Managing customer and employee experiences is big business. It depends on business models, culture, and more.
- There are many paths to being a UX professional. You can learn on the job, study on your own, or get a degree.
Change management view?
- Everybody changes. People experience change.
- Change management skills can be learned. It is part art and part science.
- Managing change is big business. It depends on business models, culture, and more.
- There are many paths to being a change management professional. You can learn on the job, study on your own, or get a degree.
I have no idea if this will work. We shall see.
