This morning, I did a version of my Human-Centered AI talk for the Northwest Ohio Human Resources Association (NOHRA).
It was an update to my AI Week presentation, with a focus on what it means for HR to be human-centered. I also made it more “workshoppy” by setting aside time for tables of people to brainstorm and discuss different levels of human-centeredness before sharing with the whole group.
- Download the slides (PDF)
Some of the HR resources that I reference in the slides, in case any of these look interesting to you:
- Human-Centric HR: How Organizations Can Prioritize People Without Sacrificing Performance
- Human-centric HR: A must for modern organizations
- Designing a Human-Centered Workplace
- Putting the ‘Human’ Back into Human Resources: How HR Can Protect the Human Side of Work
A summary of some of the things the different tables of attendees wrote down on their What does it mean for an HR agency or HR department to be “Human-Centered”? worksheets:
| VERY Human Centered | SORTA Human Centered | NOT Human Centered |
| Employee Experience is the focal point of macro decisions | Employee Experience is considered but the business impact is equally considered | The Employee Experience is collateral damage |
| HR services are done manually | Self-service as an option but can still reach out to an HR expert | Automated HR services |
| AI handles basic HR tasks so HR can do more meaningful work | Using AI to reduce headcount in HR | HR departments diminished because of AI, but company trust diminishes |
| Personal touch | Call center | AI bot with little tuning |
| Easy to navigate | Policies & procedures | Passwords |
| In-person events & community involvement | Intentionality behind technology decisions | Closed communication |
| High touch & customer centric | AI market research | Profit & innovation paramoount |
One group focused just on VERY human-centered attributes for HR:
- Solving pain points for people
- Career pathing & succession planning
- Pulse surveys and acting on data
- Easy to use technology for onboarding & day-to-day
- Flexibility & balance
I consider this just the beginning of the conversation with HR practitioners about human-centered AI.
