Keith Instone on User Experience
The debate is over! Jeopardy!, the ultimate arbiter of truth, has defined UX. On the December 12th, 2025 episode, the Double Jeopardy round had a category called “Modern 2-letter initials”. The $2000 answer was: Abbreviated UX, it’s the term for the involvement people have when interacting with a product or service Comparing with other, more …
I am going to teach CS3240 at BGSU again in the Spring semester, 2026. This time I am updating it for “the AI age”. Having students do some user-centered design activities “by hand”, some with generative AI tools, and lots of critiquing of AI systems. UI design for AI systems, e.g., when we can do …
Been working behind the scenes for months for Great Lakes AI Week. I also get to lead a breakout on Human-Centered AI, part of a “track” (Wednesday November 5th in the afternoon). An interactive discussion about human-centered organizations and how to define, design, and deliver human centered AI systems. We’ll talk about: For anyone who …
I am excited to have Jon Yablonski visit my CS 3240 class on April 14th. His Laws of UX book is a great way to learn principles of visual design, user-centered design, and user experience. I am also excited that he will be visiting GDSN 3055 (User Experience/User Interface Design) classes offered in the Graphic …
It is Spring Break at BGSU, about halfway through the semester. I have “customized” the Usability Engineering class a bit, re-arranging the textbook topics, going deeper in a few areas, and adding a few tidbits from my industry experience. Order of Topics I front-loaded chapters that help with the project, where the students are going …
Ohio Magazine wrote an article about BGSU’s Life Design program, which caused me to put the CS usability engineering course in context (on LinkedIn, repeated here). The “Life Design” commitment was one reason I agreed to teach the decades-old “Usability Engineering” computer science class at BGSU this semester. I am actively working with people at …
The first piece of my “speakerware” that I am using for CS3240 is my 4 ways to think about UX, based on eating/cooking/food industry examples. A simplification of my “figure it out by presenting” UX Spins sessions. I have been using this set of slides with students for a while , at “career path” conferences …
Time to teach a User Experience-related class at Bowling Green State University again. I have taught a class, as an adjunct, about every 10 years: in 2006 & 2016, it was the graduate class in Human Issues in Computing. This time it is the undergraduate Usability Engineering course, CS3240. (A “legacy” title, but the core …
I’ll be at Columbus AI Week next week (September 17-19). On Day 2 (Wednesday), I am moderating a panel on AI for Customer Experience. We will be framing the discussion around 3 categories of AI system use cases: On Day 3 (Thursday), I will be doing an updated version of my breakout session/interactive discussion on …
In my continuing journey across the state to listen to what leaders are saying about AI and Ohio’s opportunities (economic, workforce, educational, social, and more), I spent Tuesday, June 11th at Cincy AI Week. Day 1 was themed Responsible AI, so I wanted to see first-hand what human-centered discussions were happening in Cincinnati, after seeing …